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Terms & Conditions

Introduction

By visiting, viewing or ordering from our website you agree to acknowledge and be bound by the Terms and Conditions outlined in this agreement. This Agreement outlines the trading Terms and Conditions bound to all Ideal Dental Supplies transactions incorporating but not limited to online, fax, phone and email ordering. Furthermore, this agreement outlines specific terms of use applicable to all aspects of our website.

The words we, us, our, Ideal Dental Supplies mean Ideal Dental Supplies of Unit 220, 14 Lexington Drive, Bella Vista NSW 2153. The words “you” and “your” refer to registered users, customers, resellers, associates, suppliers or general public visitors to our Web Site.

We may amend this Agreement at any time in our discretion by posting the amended terms on our Site. Any amendments to this document will be posted in the online News facility and welcome page. Except as stated below, all amended terms shall automatically be effective immediately after they are posted in the online News facility. This Agreement may not be otherwise amended except through a written request from you (signed) and agreed by us (signed).

All trading Terms and Conditions are outlined in the following sections:
  • Governing law
  • Intended use
  • Disclaimer and limitation of liability
  • Methods of ordering
  • Pricing
  • Methods of payment
  • Delivery and Handling Charges
  • Returns
Governing Law
The Terms and Conditions of this agreement are governed by the applicable statutory rules and regulations enforced by the Federal Government of Australia and the applicable State Government of the user purchasing the goods.

Intended Use
  1. All material including but not limited to text, images, multimedia, advertisements and downloadable content is published by us and made available to worldwide audiences. If you access this website outside of Australia, you do so at your our risk and you must comply with the rules and regulations enforced by your respective jurisdiction.
  2. You agree differing terms and conditions exist between local (Australian) and international customers.
  3. The general public of all ages may view all publicly available material and only copy it for personal use. You may only use material for commercial purposes when you have prior written consent from Ideal Dental Supplies.
  4. Registered users may be but not limited to general public, employees or representatives of companies, associations, governments or any other corporate entity. 
Disclaimer and Limitation of Liability
  1. All material on our website is provided to you "as is" and "as available". We do not warrant or guarantee the accuracy, adequacy or completeness of this material, and expressly disclaim liability for mistakes, misleading or absent information.
  2. To the maximum extent permissible by law and unless otherwise specified, we do not warrant, guarantee or make any representations and warranties of any kind, whether express, implied or statutory.
  3. Whilst we promise to actively combat malicious activities, we do not warrant, guarantee or make any representations our website will be safe from such behaviour including but not limited to viruses, hackers or denial of service attacks. Furthermore, we do not warrant, guarantee or make any representations that our website will be fully accessible at all times and disclaim any loss or damages as a result of it being unavailable.
  4. To the maximum extent permitted by law, we disclaim liability for any damages, including, without limitation, direct or indirect, special, incidental, compensatory, exemplary or consequential damages, losses or expenses, including without limitation lost or misdirected orders, lost profits, lost registrations, lost goodwill, or lost or stolen programs or other data, however caused and under any theory of liability arising out of or in connection with
    1. use of this site, or the inability to use this site by any party; or
    2. any failure or performance, error, omission, interruption, defect, delay in operation or transmission; or
    3. line or system failure or the introduction of a computer virus, or other technical sabotage, even if we or our employees or representatives are advised of the possibility or likelihood of such damages, losses or expenses.
Methods of Ordering
  1. Internet
    Ordering over the Internet enables customers to access real time pricing and information of our entire product range, it also allows you to view order history, create regularly ordered product templates and many other features to save time and effort.
    1. All online orders are treated as an express intention to purchase the nominated goods (Purchase Order) for the agreed online prices.
    2. We reserve the right to alter the agreed price if an incorrect price was caused by a software fault, error or malicious attack.
  2. By Phone/Fax/E-mail
    Our customer service operators are ready to take orders and enquiries from:
    8:30am – 5:30pm Australian Eastern Standard Time, Monday to Friday.
    Telephone: 02 9002 1515
    Fax: 02 9009 0664
    Email: sales@idealdentalsupplies.com.au
    All fax, phone or email orders are treated as an express intention to purchase the nominated goods (Purchase Order) for a previously quoted price.
Pricing  
  1. All prices on our website are quoted in Australian Dollars (AUD).
  2. Unless otherwise specified all listed prices are displayed Excluding GST
  3. All prices are subject to changes without prior notice.
Methods of Payment  
  1. For ordering online we accept the following methods of payment:
    Secure credit card transactions with Dialect using Secure Socket Layer technology for VISA and Master Card. VISA and Mastercard do not attract a surcharge.
    A payment is considered complete when the funds have been cleared.
  2. For offline payments we accept the following methods of payment:
    Over the phone credit card VISA and Master Card.
    VISA and Mastercard do not attract a surcharge.
    Please include your account or invoice number as your reference (without this information we cannot ensure proper processing of your payment).
    Direct Deposit
    Please include your account or invoice number as your reference (without this information we cannot ensure proper processing of your payment)
    Please send your remittance to accounts@idealdentalsupplies.com.au
    Bank details:
    Account name: Ideal Dental Supplies
    BSB: 112-879
    Account No: 440 608 271
    A payment is considered complete when the funds have been cleared.
  3. On account. All account customers must fill out a credit application form prior to picking this option. VISA, Mastercard and Direct Deposit are accepted,
    A payment is considered complete when the funds have been cleared.
  4. Accounts with 30 day terms are due 30 days from date of invoice
Delivery and Handling Charges
  1. Orders sent within Australia will be sent by courier. 
  2. Documentation: An itemised Tax Invoice containing a description of goods purchased and freight charged accompanies all orders.
  3. Final Delivery: All orders will only be delivered to a business address and require a signature upon receipt. We do not accept post office box addresses.
  4. Insurance: All items sent with the Ideal Dental Supplies nominated couriers are insured for free for loss or damage whilst in transit.
    Please report any damaged parcels immediately and retain all original packaging in case an inspection is required.
  5. Own courier: If you choose to use your own courier, please note that you are liable for all charges imposed by your courier.  We will not be responsible for loss or damage to the goods whilst in transit.  We will simply liaise with your courier regarding pick-up of the order from our warehouse.  Once the goods have been picked up by your courier, we will have no further responsibility for their loss or damage whilst in transit.
  6. We aim for next day delivery to metropolitan areas in NSW, VIC, SA and QLD.
    NSW, VIC, SA and QLD
    Consumable orders under $200 (excluding GST) will incur a $10.00 + GST delivery and handling charge. Consumable orders greater than $200 (excluding GST) will be delivered free of charge.
    WA
    Consumable orders under $500 (excluding GST) will incur a $25.00 + GST delivery and handling charge. Consumable orders greater than $500 (excluding GST) will be delivered free of charge.
    NT
    Consumable orders under $500 (excluding GST) will incur a $40.00 + GST delivery and handling charge. Consumable orders greater than $500 (excluding GST) will be delivered free of charge.
    TAS
    Consumable orders under $500 (excluding GST) will incur a $25.00 + GST delivery and handling charge. Consumable orders greater than $500 (excluding GST) will be delivered free of charge.
  7. FREIGHT CHARGES FOR ALL AREAS
    Large, heavy or sensitive items such as equipment, furniture or bulky products, will attract a sensitive freight/handling charge, which will be quoted prior to the order being processed/shipped.
  8. Freight charges apply for the re-delivery of orders in the case of wrong address provided or change of opening hours without prior notification.
  9. Price are subject to change without notice.
Returns  
  1. Ideal Dental Supplies accepts returns if notified within 5 business days of receiving your order. Products must be in saleable condition (unused and in original packaging).
  2. You must notify Ideal Dental Supplies to receive a returns approval number and we will then coordinate the courier pick up and provide further instructions. Products are to be packed in another box for return, original packaging is not to be damaged or marked upon return, otherwise Ideal Dental Supplies reserves the right to decline the credit request.
    Freight charges on goods returned will only be credited in the case of defective goods or in the case of a processing error.
  3. Products sourced specially or ordered upon your request will not be accepted for return unless they are faulty or the supplier is willing to accept the return. There may be a 25% restocking fee.
  4. Courier pick up charges may apply depending on the reason for the return.

Contact Us  

Please feel free to contact us if you require further information or a clarification of any statements above.

© Copyright 2017 Ideal Dental Supplies

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